Last Updated: March 16, 2026

This Refund Policy describes the terms and conditions under which refunds may be requested and granted for products and services purchased from Phantom Kit and its affiliates (“Phantom Kit”, “we,” or “us”). We aim to ensure a clear and straightforward process that protects our customers’ rights while maintaining the integrity of our services.

1. Eligibility for Refunds

In accordance with our commitment to customer satisfaction, we offer a 14-day money-back guarantee for all new Pro subscriptions. Customers may request a full refund within 14 days of their initial purchase date, provided the conditions outlined below are met.

2. EU Withdrawal Right (Right of Withdrawal)

If you are a consumer residing in the European Union (EU) or the European Economic Area (EEA), you have a statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract (the date you purchase your subscription).

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., via email to support@phantomkit.io).

3. Conditions for Refund

To qualify for a full refund under our 14-day money-back guarantee or the EU Right of Withdrawal, the following conditions generally apply:

  • Initial Purchases Only: The refund policy applies strictly to the initial purchase of a subscription. Renewals, upgrades, and add-on purchases are not eligible.
  • Reasonable Use: While you are encouraged to test Phantom Kit during the 14-day period, refunds may be denied if there is evidence of abuse, excessive usage (e.g., creating hundreds of profiles, bulk API automation), or violation of our Terms of Use.
  • Account Standing: Your account must be in good standing and not suspended or terminated for violations of our Terms of Use.

Note: Phantom Kit reserves the right to review account activity to confirm eligibility for a refund and prevent abuse of this policy.

4. Non-Refundable Items

The following items and services are strictly non-refundable:

  • Subscription Renewals: Charges for automatic renewal of your subscription after the initial term has ended.
  • Cryptocurrency Payments: Due to the volatile nature of cryptocurrencies and network fees, all payments made via cryptocurrency are final and non-refundable.
  • Customized Services: Any fees paid for custom development, dedicated onboarding, or specialized consulting services.
  • Third-Party Purchases: Products or services purchased through third-party vendors, resellers, or affiliate programs must be refunded through the respective third party according to their policies.

5. Refund Request Procedure

To initiate a refund request, please follow these steps:

  1. Contact Support: Send an email to our Customer Support team at support@phantomkit.io from the email address registered to your Phantom Kit account.
  2. Provide Information: Include the following details in your email:
    • Full Name
    • Registered Email Address
    • Purchase Date
    • Transaction ID or Receipt Number
    • Reason for the refund request (optional for EU consumers exercising their withdrawal right, but helpful for us to improve).

6. Processing Timeline

  • Review: We will acknowledge receipt of your refund request within 2 business days and review it against this policy.
  • Issuance: If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
  • Completion: Please allow 5-10 business days for the refunded amount to appear in your account, depending on your bank or credit card issuer’s processing times.

7. Access Termination

Upon approval and processing of a refund, your access to the Pro features and services associated with the refunded purchase will be immediately downgraded or terminated. Any data or profiles created during the subscription period may be subject to our standard data retention and deletion policies.

8. Changes to this Policy

Phantom Kit reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.

9. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

By purchasing Phantom Kit, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.